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Dyer Automotive
CARE Service Advisor Academy
Manager Observation
Observable behavior · not sales outcome

CARE Conversation Scorecard

Use for the capstone or a live customer conversation. Passing is 16/20 with no critical failure. Only managers, executives, and admins can save an official observation.

Manufactured urgency or fear; knowingly misstated evidence; unauthorized promise or option; disrespect for the customer's decision; or omission of a material safety concern.

Total: 0/20 · Complete every category.
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